Customer Service Agent
If you have a commitment to top-notch customer service combined with a passion for pets, this position offers you the opportunity to establish a long-term career with a leading pet specialty retailer. As a Customer Service Agent at our Escalation Call Center you will be responsible for resolving a variety of escalated customer concerns via phone and email. We're looking for a friendly, collaborative and dedicated professional who can connect with our customers and ensure each issue is resolved in a timely and appropriate manner. Success in this role could set you up to pursue advancement in our organization.
We have multiple openings for Customer Service Agents, so feel free to share this posting with your network of qualified candidates.
While it is preferred that candidates have at least 3-5 years of call center or retail experience, preferably in a dispute resolution area, we will consider candidates with all types of experience as long as you are dedicated to customer service and a true people person. A background in the customer service, retail, hospitality, military, or related industry could be a fit. As long as you have the right combination of soft skills and you're eager to train and learn, we look forward to hearing from you.
Additionally, to be a good fit for this opportunity you will have:
Excellent customer service skills and the ability to resolve issues.
Superior verbal and written communication skills.
Compassion, loyalty, empathy and a love for all things animal and pet related.
Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Everything we do is guided by our vision for Healthier Pets. Happier People. Better World. We operate more than 1,400 Petco locations across the U.S., Mexico and Puerto Rico, including more than 100 Unleashed by Petco locations, a smaller format neighborhood shop; 10 Pooch Hotel destinations for pet daycare, boarding and spa services; and petco.com.
EOE/AA/M/F/Vets/Disabled
IMPORTANT: HOW TO APPLY
We want you to be as selective as we are! For a detailed Insider's View of this position and to submit your resume, please visit the following URL:
http://petco.jobinfo.com/description.php?jid=9912474&adid=191203
If the link does not work, simply copy the complete URL and paste it into your browser's address line.
PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have multiple openings for Customer Service Agents, so feel free to share this posting with your network of qualified candidates.
While it is preferred that candidates have at least 3-5 years of call center or retail experience, preferably in a dispute resolution area, we will consider candidates with all types of experience as long as you are dedicated to customer service and a true people person. A background in the customer service, retail, hospitality, military, or related industry could be a fit. As long as you have the right combination of soft skills and you're eager to train and learn, we look forward to hearing from you.
Additionally, to be a good fit for this opportunity you will have:
Excellent customer service skills and the ability to resolve issues.
Superior verbal and written communication skills.
Compassion, loyalty, empathy and a love for all things animal and pet related.
Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Everything we do is guided by our vision for Healthier Pets. Happier People. Better World. We operate more than 1,400 Petco locations across the U.S., Mexico and Puerto Rico, including more than 100 Unleashed by Petco locations, a smaller format neighborhood shop; 10 Pooch Hotel destinations for pet daycare, boarding and spa services; and petco.com.
EOE/AA/M/F/Vets/Disabled
IMPORTANT: HOW TO APPLY
We want you to be as selective as we are! For a detailed Insider's View of this position and to submit your resume, please visit the following URL:
http://petco.jobinfo.com/description.php?jid=9912474&adid=191203
If the link does not work, simply copy the complete URL and paste it into your browser's address line.
PLEASE RESPECT OUR RECRUITMENT PROCESS. DO NOT USE ANY OTHER METHOD TO APPLY OR CLICK ANY OTHER BUTTONS. Thank you for your attention to this detail.
Estimated Salary: $20 to $28 per hour based on qualifications.
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